The Current 2-1-1 Connection
Maria, whose husband was recently laid off, calls 2-1-1 when she receives a shut-off notice for her utilities because bills are unpaid.
2-1-1 staff talk with Maria about her situation and collect basic demographic information and provides referrals to utility assistance, employment assistance programs for her husband, caregiver support because she is caring for her aging parent, and the local food bank in her neighborhood.
Maria writes down the referrals and calls each referral agency to find help.
Months later, Maria calls 2-1-1 again seeking child care information and has to provide her demographic and situational information again to a new agent.